At VELUNE, we want you to be satisfied with your purchase.
Returns You may request a return within 7 days of receiving your order. After 7 days, return requests will not be accepted, except where required by applicable law.
To be eligible for a return, the product must be unused, in its original condition, and in its original packaging.
To request a return, contact us at danilazhukovskiy2007@gmail.com and provide your order number and the reason for the return. Damaged or Incorrect Items If your order arrives damaged, defective, or you receive the wrong product, contact us within 7 days of delivery and provide photos of the product and packaging.
Refunds Once the returned product is received and inspected, we will notify you whether the refund has been approved. If approved, the refund will be issued to your original payment method. Return Shipping Unless the product is defective, damaged, or incorrect, the customer is responsible for the return shipping costs. Late Return Requests Return requests submitted after 7 days from delivery will not be accepted, except where required by applicable law.
Contact For questions regarding returns or refunds, contact us at danilazhukovskiy2007@gmail.com.